Dispatcher (1st Shift)

Job Title: Dispatcher (1st Shift)
Pay Rate: $18/HR
Duration: 12 months
Location: Irving, TX
Shift: 6:00 AM to 2:00 PM

We are looking for an Dispatcher (1st Shift).

• Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
• Receives, processes, and dispatches emergency calls to responsible agencies or customer contacts.
• Provide outstanding customer service by receiving calls from customers who require service or information regarding their accounts.
• Acknowledges alarms received and dispatches appropriate personnel for the issue at hand.
• After dispatch, logs are called into the system activity report.
• Generate statistical or investigative reports for management.
• Continuously monitor the alarm signal queue for prioritized response.
• Document all calls with appropriate resolution codes and notes.
• Provide quality customer service on every call.
• Be familiar with emergency procedures. Review and critique recorded conversations for the purpose of improving customer interaction skills.

Requirements:

• High School Diploma or GED.
• Any certified training or knowledge of Access Control, Fire, and Burglary systems is a plus.
• 1-3 years of Customer Service experience.
• Prior security call center experience is preferred.
• ACD knowledge is helpful.
• Good verbal and written communication skills are required to effectively communicate over the telephone.
• Excellent customer service skills and ability to work in a dynamic, fast-paced environment.
• Ability to navigate a computerized data entry system or other relevant applications.
• Knowledgeable in Microsoft Windows (Word) and the internet.

Job Type: Contract

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Irving, TX 75063 (Required)

Ability to Relocate:

• Irving, TX 75063: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18