What are the responsibilities and job description for the Dispatcher position at Infosoft Teksolutions?
Job Title: Dispatcher
Pay Rate: $20.30/Hr.
Duration: 9 Months
Location: Cary, NC (Hybrid - 2 to 3 Days Onsite a Week)
Shift: 8:00 AM to 5:00 PM Eastern time
We are looking for a Dispatcher. This is a hybrid position but the candidate needs to be in Raleigh NC.
- The goal is to have someone familiar with the Raleigh NC environment. Where dispatching will primarily be done.
- Knowing the Fire system, smoke detectors, etc… is a HUGE plus since this is who they will be dispatching technicians for.
- SAP is a HUGE plus
- MS Office Suite
- We are taking calls and email requests fordispatching technicians.
- Act as the primary point of contact for service customers to ensure expectations are met.
- Handle incomingservice requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
- Schedule resources to support standard service agreements.
- Handle decisions regarding the scheduling and movement of resources and materials based on the nature of service calls, urgency, contractual obligation, and availability.
Qualifications:
- High school diploma or state-recognized GED required; Associate degree preferred
- Ability to read and understand customer service contracts
- Familiarity or experience with HVAC, Fire Alarm, or Security systems preferred
- Proficient in Microsoft Office and business software systems (e.g., SAP)
Job Type: Contract
Pay: $19.00 - $20.30 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Cary, NC 27511 (Required)
Ability to Relocate:
- Cary, NC 27511: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $20
