What are the responsibilities and job description for the Dispatcher position at Infosoft Teksolutions?
Job Title: Dispatcher
Pay Rate: $18/HR
Duration: 12 months
Location: Irving, TX
Shift: 6:00 AM to 2:00 PM
We are looking for a Dispatcher
- Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
- Receives, processes, and dispatches emergency calls to responsible agencies or customer contacts.
- Provide outstanding customer service by receiving calls from customers who require service or information regarding their accounts.
- Acknowledges alarms received and dispatches appropriate personnel for the issue at hand.
- After dispatch, logs are called into the system activity report.
- Generate statistical or investigative reports for management.
- Continuously monitor the alarm signal queue for prioritized response.
- Document all calls with appropriate resolution codes and notes.
- Provide quality customer service on every call.
- Exercise good listening skills.
- Communicate clearly and effectively with customers and agencies.
- Manage the length of calls. Attend monthly training sessions.
- Be familiar with emergency procedures. Review and critique recorded conversations for the purpose of improving customer interaction skills.
Requirements:
- High School Diploma or GED.
- Any certified training or knowledge of Access Control, Fire, and Burglary systems is a plus.
- 1-3 years of Customer Service experience.
- Prior security call center experience is preferred.
- Good verbal and written communication skills are required to effectively communicate over the telephone.
- Excellent customer service skills and ability to work in a dynamic, fast-paced environment.
- Ability to navigate a computerized data entry system or other relevant applications.
- Knowledgeable in Microsoft Windows (Word) and the internet.
Job Type: Contract
Pay: $17.00 - $18.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
Ability to Commute:
- Irving, TX 75063 (Required)
Ability to Relocate:
- Irving, TX 75063: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
