What are the responsibilities and job description for the PC Imaging Technician (ServiceNow) position at Infosoft Teksolutions?
Job Title: PC Imaging Technician (ServiceNow)
Pay Rate: $30 to $32.38/HR
Duration: 6 months
Location: Irvine, CA
We are looking for an PC Imaging Technician (ServiceNow) to offer technical support to users of computer systems.
- Responding to inquiries or addressing computer issues for users in person, over the phone, or from a remote location.
- Respond to user questions about the operation of computer software or hardware to troubleshoot problems, usually of a simpler nature
- May remotely install software or conduct hardware tests
- Input commands and monitor system performance to ensure proper operation and identify errors
- Keep records of daily communications, issues, corrective actions, or installation activities
- Consult technical manuals, discuss issues with users, or perform computer diagnostics to solve problems and provide technical assistance and support
Qualifications:
- ServiceNow Ticketing experience
- Work in a break/fix environment
- Strong soft skills, and in-person IT support experience
- Prior role with PC imaging experience, Autopilot is the current tool being used
- Experience setting up and installing audio and visual equipment such as microphones, sound speakers, video screens, projectors, video monitors
- Ability to work onsite full time at the Irvine, CA campus (up to 1 mile of walking per day)
- An Associate's degree in a computer-related field or equivalent training is required
- 2-4 years of experience needed
- Familiarity with computer software, including configuration management, desktop communications, operating systems, and internet directory services software
- General knowledge of audiovisual devices, such as projectors, sound systems, and Crestron systems
Job Type: Contract
Pay: $30.00 - $32.38 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Ability to Commute:
- Irvine, CA 92614 (Required)
Ability to Relocate:
- Irvine, CA 92614: Relocate before starting work (Required)
Work Location: In person
Salary : $30 - $32
