What are the responsibilities and job description for the Software Architect position at InfoStride?
Job Title : Software Architect – Advanced
Location : 10311 Wilson Boulevard (Hybrid) Blythewood, SC 29016
Job Id : 11538-1
Interview Type : Webcam Interview
Duration : 12 months
Note : Only W2, USC or GC
Job Description :
Daily Duties / Responsibilities :
- Create, maintain, and enhance forms, workflows, cloud integration and third-party integrations to the ServiceNow platform. Including automation and / or additional self-service features and functions.
- Incorporate ServiceNow capabilities to create a unified framework for multi-cloud resource provisioning and governance.
- Utilize ServiceNow toolset to enhance workflow for process automation.
- Support the overall incident, problem, change management, asset management, project management, and security processes as needed.
- Onboard additional departments and expansion of IT Self-Service Portal functionality.
- Monitor the overall platform health to proactively identify possible areas of concern, establish and perform regular maintenance tasks.
- Work with end users to investigate, troubleshoot, and resolve issues.
Required Skills (rank in order of Importance) :
Required Education :
A bachelor's degree in communications, business administration, computer science, management information science, or a related field, and two years of hands-on experience with implementing Information Technology Infrastructure Library (ITIL), or an associate degree in communications, business administration, computer science, management information science or a related field and four years of hands-on experience with implementing ITIL.
Required Certifications :
