What are the responsibilities and job description for the Data Entry Clerk position at Infosys BPM Americas?
Job Description
In the role of Process Associate, you will execute transactions as per prescribed guidelines and timelines and follow all predefined procedures to meet SLA target and to ensure that the performance parameters are met.
You will be responsible for keeping accurate records of business activities including detailed information on Agreements / Orders, exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance. A Process Associate must accept and deal with customer communication for agreed languages.
Responsibilities may include but are not limited to :
- Review and validate documents, processing bills, analysis of data.
- Respond to complaints / queries on mail and interact with vendors for order management
- Support your team in daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys
- Deliver on the new process / approach to meet client and internal goals
- Adhere to Service Level Agreement compliance and Process compliance standards
- Serve as backup support to others on the on the team
- Suggest more efficient ways for processing of work; learn new areas for possible future ownership
Basic Qualifications :
Preferred Qualifications :