What are the responsibilities and job description for the Provider Data Management Process Associate position at Infosys BPM Limited?
Provider Data Management
Process Associate
In the role of process associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
In this role, you will create content for internal and external audiences. The content will include process documentation and internal communications.
Job Description:
· Develop a quality management plan relating to client needs and Infosys processes
· Conduct client process audits, identify gaps in execution and provide feedback to agents
· Perform transaction monitoring and provide feedback
· Identify opportunities for process improvements
· Identify and report operational risks
Location for this position is Tempe, AZ
Basic Qualifications:
· High School Diploma or GED Equivalent
· Six months to 1 year of overall experience
Preferred Qualifications:
· Experience in BPO would be an advantage but not mandatory
· Able to use MS-office for necessary tracking of work completed and creating reports from the same
· Ability to prioritize and complete multiple tasks in a fast-paced, changing environment
· The primary scope of work would be data entry of provider demographic details in the client platform with high accuracy
· Microsoft Platforms
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
