What are the responsibilities and job description for the Data Privacy Lead position at Infosys BPM?
Convey program content and requirements as described in the Data Privacy Program Guide and represented on the Data Privacy Enterprise Dashboard to suppliers and buyers. Take phone calls to gather information about the supplier service(s) and provide a smooth handover for submission reviewers in the CRM case.
Key Responsibilities
- Provide instruction to Buyer/supplier when an Approval is missing
- Execute update requests from Global Contract Office per SOP
- Respond to Profile update requests per SOP
- Own all aspects of SOP compliance. (Profile, DPR review/accept, remove InA/SaaS/PCI). (Audit and Compliance)
- Respond to PO compliance cases per SOP, reset forms, escalate to FTEs for scope decisions
- Recognize and report data incidents sent in by suppliers
- Proactive engagement to get suppliers compliant if bandwidth allows
- Take on new procedures as agreed by program leadership and if bandwidth allows
- Develop training based on QC recommendations
- Targeted training, upskilling
- New employee training
- Leading client calls
- Quality audits and review
- Managing escalation and identifying root causes
- Prepare training plan for the development of the team
- Support DTP review
- UAT testing and suggestions
- Supporting managing tickets as required
Basic Qualifications:
- Bachelor’s Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- Minimum 6 years of experience related to the job description.
Preferred
- Certifications Requirements (Preferable): Certified Information Privacy Professional (CIPP) or a Certified Information Systems Security Professional (CISSP)
- Program or Project Management & Stakeholder Management
- Ownership of Governance activities pertaining to contracts that include Managing due diligence of engagements
- Handle escalations appropriately
- Has managed critical operational processes, with SLA/KPI and metrics responsibility
- Strong analytical, problem solving and customer orientation
- Ability to work with international teams and take direction
About Us:
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 58,090 employees from 111 nationalities, as of June, 2024.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
