What are the responsibilities and job description for the Customer Service Representative position at Infosys McCamish Systems?
Customer Service Representative
In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you’ll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Your responsibilities include but may not be limited to
- Manage large amounts of inbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue, and provide solutions
- Provides excellent customer service by responding to email and phone requests.
- Escalates needed issues to designated level to ensure service results in customer satisfaction.
- Executes transaction processing in order to meet timeliness and quality standards.
- Works with team to meet service and quality standards.
- Build sustainable relationships and engage customers by processing the extra mile.
- Completes internal and external training for new or revised processes as needed.
- Keep records of all conversations in our call center database in a comprehensible way
- Assists with additional agent issues as needed.
Qualifications : Required
Preferred
