What are the responsibilities and job description for the Integrated Eligibility System Business Analyst position at Infosys Public Services?
Infosys Public Services is seeking a Technical Business Analyst , to join our Team.
Position Description (scope Of Work Or Brief Narrative) We are seeking a highly motivated and experienced Technical Business Analyst to join our team supporting the State's Integrated Eligibility System (IES). This critical role will be responsible for researching, analyzing, and resolving complex issues related to Medicaid eligibility within the IES and facilitating requirements-gathering sessions for system enhancements. The ideal candidate possesses a strong understanding of IES functionality, Medicaid eligibility rules and regulations, and proven experience in business analysis within a government or healthcare setting.
Responsibilities
- Serve as a primary point of contact for researching and resolving complex issues related to Medicaid eligibility determinations within the IES. This includes troubleshooting system errors, analyzing data discrepancies, and working with technical teams to implement solutions.
- Collaborate with stakeholders, including agency staff, caseworkers, and technical teams, to gather, analyze, and document business requirements for IES enhancements and modifications.
- Facilitate requirements-gathering sessions using various techniques (e.g., interviews, workshops, document analysis) to elicit and validate stakeholder needs.
- Develop detailed documentation, including business requirements documents, user stories, use cases, process flows, and data dictionaries.
- Translate business requirements into functional specifications for the technical team.
- Participate in system testing and validation to ensure that implemented solutions meet business requirements and comply with Medicaid regulations.
- Develop and deliver training materials and user documentation related to IES functionality and updates.
- Stay current with changes in Medicaid eligibility rules and regulations, as well as IES system updates and enhancements.
- Proactively identify opportunities to improve IES processes and efficiency.
- Effectively communicate complex technical concepts to both technical and non-technical audiences.
- Work collaboratively with project managers, developers, and other team members to ensure successful project delivery.
Required years of experience, training, technical skills, and other requirements for job performance :
Educational Requirements
The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.
About Us
Infosys Public Services is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys Public Serivces provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.