What are the responsibilities and job description for the 2B- Aetna - Process Associate position at Infosys?
Job Description
Provider Data Management
Tempe, AZ
Job Responsibilities
In the role of senior process associate, you will execute transactions as per prescribed guidelines and timelines, follow all predefined procedures to meet targets, and to ensure that the performance parameters are met. Your responsibilities will include but are not limited to:
Basic
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements,
Infosys BPM has 47 delivery centers in 16 countries spread across 5 continents, with 58,702 employees from 110 nationalities, as of December, 2024.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Provider Data Management
Tempe, AZ
Job Responsibilities
In the role of senior process associate, you will execute transactions as per prescribed guidelines and timelines, follow all predefined procedures to meet targets, and to ensure that the performance parameters are met. Your responsibilities will include but are not limited to:
- Attend internal and external training timely and ensure completeness based on prescribed guidelines
- Execute transactions as per prescribed guidelines and timelines, such as verifying documents, analysis of data, responding to queries on email, inputting data into client applications, etc.
- Execute transactions within required targets – Timeliness & Quality standards
- Communicate with internal/external stakeholders in a timely and professional manner
- Handle re-work / review as needed of processed transactions
- Share experience/feedback based on observation to improve process documentation or teams’ knowledge
- Manage you time well – Attendance, schedule adherence and reachable during shift hours
- Update individual tracking and performance reports as required by the process
- Participate in reviews, help manager to resolve escalations
Basic
- High School Diploma or GED Equivalent
- At least 0-6 months of related work experience
- Six months to 1 year of overall experience
- Experience in BPO / Healthcare would be an advantage but not mandatory
- Ability to prioritize and complete multiple tasks in a fast-paced, changing environment
- Able to use MS-Office for necessary tracking of work completed and creating reports from the same
- The primary scope of work would be data entry of provider demographic details in the client platform with high accuracy
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements,
Infosys BPM has 47 delivery centers in 16 countries spread across 5 continents, with 58,702 employees from 110 nationalities, as of December, 2024.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
