What are the responsibilities and job description for the Contact Center Consultant position at Infosys?
Job Description :
Infosys is seeking Amazon Connect Lead This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required Qualifications:
Candidate must be located within commuting Providence, RI Or be willing to relocate to the area. This position may require travel to project locations
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience
Hands-on application development experience using AWS services do design telephony solutions – Amazon Connect, Lex, Lambda, Lambda Layers, Dynamo DB, S3, Kinesis, Glue, Athena, Quick Sight, Route53, CloudFront, API Gateway, VPC, KMS, IAM, CloudWatch, SNS, Cognito, KMS, WAF, Data Sync, CloudTrail etc.
Hands on strong programming experience in Lambda development using Java, NodeJS, and Python.
4 years of knowledge and experience in designing the CI/CD pipelines
4 years of experience in developing chatbots
Hands on experience with Maven and Terraform.
Experience in REST and SOAP APIs development including security design
Should have ability to drive the project efforts and collaborate with multiple teams within the organization.
Preferred Qualifications:
At least 4 years of Information Technology experience
Should have go getter attitude and curiosity to learn new skills.
Should have excellent communication and interpersonal skills.
Strong experience in serverless IaC – Terraform and/or CloudFormation.
Produce/change architecture artifacts (L0/L1) required for the project
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
EEO/About Us :
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
