Field Operations Tech Support Engineer

Job Description

Infosys is seeking a Field operation technical support Engineer. This role requires close partnership and collaboration with Field technicians and other teams.

Required Qualifications

• Candidate must be located within commuting distance of Hartford CT or be willing to relocate to the area. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• Experience in Field operation technical support Engineer.
• Work with networking hardware such as routers, ONTs, switches, modems, firewalls, and wireless access points
• Assist in the installation, configuration, and maintenance of network devices
• Apply knowledge of IPv4/IPv6 addressing, subnetting, and basic routing concepts to manage and optimize network operations.
• Assist in implementing and verifying network configurations.
• Configure and troubleshoot networking devices related issues.
• Provide support for connectivity issues, ensuring timely resolution
• Work with network protocols such as DHCP, DNS, HTTP, FTP, and ARP to ensure proper functionality and address issues as needed
• Diagnose and resolve common network connectivity issues, including slow speeds, dropped
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
  
  

Preferred Qualifications

• Receive and respond to incoming calls, messages, and work orders related to networking and its programming configurations.
• Ensure work is carried out within agreed service levels and project guidelines to meet organizational objectives.
• Explain and document technical issues clearly for technical teams, business stakeholders, and end-users to ensure proper understanding and resolution.
• Exhibit strong verbal and written communication skills to ensure smooth interaction with team members and stakeholders.
• Utilize strong analytical skills to identify and address hardware, cable, port, and device-related issues in a timely manner.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.
  
  

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.