What are the responsibilities and job description for the Process Specialist - Life Insurance and Annuities position at Infosys?
Job Description
Infosys McCamish
Domain: Life Insurance and Annuities
Skill: Customer Service
Process Specialist - Customer Service Representative
In the role of Process Specialist, you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, you’ll be maintaining a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Location for this position is Des Moines, IA.
Qualifications
Required
Infosys McCamish Systems,(
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity
Infosys McCamish
Domain: Life Insurance and Annuities
Skill: Customer Service
Process Specialist - Customer Service Representative
In the role of Process Specialist, you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, you’ll be maintaining a positive and professional demeanor while meeting or exceeding quality and efficiency goals.
Location for this position is Des Moines, IA.
Qualifications
Required
- High School Diploma or GED Equivalent.
- 2 years of high-volume inbound call center experience
- Analytical skills
- Previous Life and Annuity experience
- Oral and written communication skills
- Knowledge of the insurance industry or insurance products/procedures through a combination of experience and/or coursework
- Ability and willingness to learn multiple financial concepts and systems
- Flexibility in a fast-paced, team-oriented environment
- Organizational and follow through skills
- Sensitivity to service and quality
- Producer Management/Compensation skills preferred but not required
- Take initiative and ownership in every call and situation
- Provide answers and solutions in a manner all parties can understand
- Research information and handles return calls/other follow-up as needed
- Provide accurate quotes and creates business correspondence via paper or electronic format in a timely manner
- Navigate multiple computer systems/applications and utilizes search tools to find information
- Adhere to call guidelines
- Meet or exceeds department quality standards
- Document client life and annuity contracts by adding timely notes with the most current information so it is readily available to all other company personnel
Infosys McCamish Systems,(
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity
