What are the responsibilities and job description for the Senior position at Infosys?

Job Description

Infosys is seeking a Senior Client Partner for its Healthcare vertical. The person will lead all the client interfaces within the assigned account along with the group managers to build the account plan and will be responsible for client management based on the account plan. Usually, the Senior Client Partner handles a single account or part of a large account with a P&L of $50M .

Key Responsibilities :

Client relationship management and business development : manage client relationships, build a portfolio up to $50M , own the opportunity management cycle : Prospect-Evaluate-Propose-Close. Persuade clients to provide industry-wide references to support revenue growth outside the account and increase ROI on events.
Working on proposal development by forming a pursuit team across BUs / external partners and positioning team with client. Drive consensus between BUs and defend the proposal at the appropriate levels.
Clarify client expectations, collect ground-level intelligence, set expectations, and ratify the solution with the client to demonstrate business value.
Client delivery assurance : collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
Account planning and governance : create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

About Infosys Healthcare :

At Infosys, we understand the industry drivers of healthcare outcomes, optimized cost, and evolving compliance needs well and have aligned our services strategy to support healthcare organizations in navigating their digital journey of tomorrow. While increased cost of care, industry consolidation, and regulatory compliance are a few of the challenges faced by healthcare companies they are in parallel gearing up to leverage the Next Gen Technologies around Automation, AI, Analytics, and digital experience. Organizations can thrust growth across the value chain through advanced technology-supported business strategy.

Infosys has strong capabilities in Health care solutions and Strategic Frameworks across the Payer value chain. The Solutions are spread across the value chain as in Plan Design & Sales, Member & Provider engagement, Care Management, Claims Processing, Customer Service, and Business Operations Management.

The Strategy frameworks & consulting include a Playbook for product implementation, and BPM assessment across healthcare domains viz Claims processing, Care Management, etc. It also includes Frameworks for Plan setups, KPI Assessments, and Member Impact assessments to name a few.

Infosys outclasses in healthcare solutions and strategic frameworks across the payer value chain, enabling automation, savings, and modernization.

Infosys knowledge and expertise in Healthcare solutions & Strategic Frameworks have helped client organizations with the automation of various processes and in the Sales process, Provider Ingestion, and Benefits configuration reviews. These automations have resulted in huge savings and optimization as well as easy maintenance of the existing processes and functions. The consulting & strategic framework has helped client organizations with the Assessment of their various business process frameworks like Provider data management, Care management, claims processing, etc. which helped in improving and modernizing existing business processes to build a more robust and flexible system and functions.

Required Qualifications :

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 14 years of experience, with strong sales / relationship management / account management experience

Significant business development and project management experience

Experience in the relevant industry / vertical

Track record of interacting and building relationships with C-level client contacts

Hands-on experience with proposal creation and leading proposal presentations

Strong leadership, interpersonal, communication, and presentation skills

Wide variety of IT and business consulting engagement experience

Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications :

MBA degree or foreign equivalent and 10 years of experience

Knowledge of industry-specific go-to-market solutions

Good understanding of industry-specific business issues and drivers

Global Delivery Model experience

Experience managing large multi-location consulting engagement teams

Track record as an Account Manager in a rapidly growing client relationship

EEO / About Us

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.

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