Site Reliability Engineer

Job Description

Infosys is seeking a Site Reliability Engineer. This candidate will be a key player to provide implement SRE practices focused on observability, event correlation, AIOps, chaos engineering, automation. Candidate will work at the intersection of development and operations, ensuring high availability, scalability, and performance of systems in scope.

Required Qualifications

• Candidate must be located within commuting distance of Richardson, TX, or Raleigh, NC or Phoenix, AZ, or Hartford, CT, or Indianapolis, IN, be willing to relocate to the area. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 4 years of Information Technology experience
• At least 3 years of Site reliability engineering (SRE) experience in large programs with focus on architecting and implementing observability, automation across the entire lifecycle of operations.
• Observability & Monitoring: Implement logging, monitoring, and alerting using any one of Dynatrace, Datadog, Splunk, Nagios, Prometheus, Grafana, ELK stack, or New Relic.
• Analyze monitoring data/ golden signals to identify trends and patterns and proactively address potential problems.
• Engagement to debug, optimize code, and automate routine operational tasks
• Improve automation and increase the system’s self-healing capability
• Incident Management: participate in production incidents, perform root cause analysis (RCA), and drive post-mortem improvements.
• Develop and maintain dashboards and reports to visualize system health and performance.
• Use various technologies such as: ansible, Python, terraform, PowerShell/Shell, JSON, create automation to reduce toil in operations
• Develop automation solutions for repeated incidents/ service tasks for provisioning, scaling, backup, performance management, security, capacity mgmt. etc. for infrastructure operations - Or - Develop automation/optimization solutions for repeated tickets/ signals on application operations
• All applicants authorized to work in the United States are encouraged to apply
  
  

Preferred Qualifications

Working Knowledge of:

• Troubleshooting and providing speedy solution in case of failure of the database.
• SLI, SLO, error budgets.
• Event correlation, AIOps with deep understanding of ITSM tools
• Microservices architecture with API’s and REST API’s
• CICD tooling and best practices
• Cloud platforms such as AWS, Azure, and Google
• Container orchestration and practices, including Kubernetes, Docker Swarm
• Infrastructure automation tools like Terraform, Cloud Formation, Ansible, and Puppet (Any one)
• Scripting Languages: any of the following: Python, JSON, Java, Node.JS, PHP, PowerShell(M) or Bash/Shell/Perl
• ITSM tools such as: ServiceNow
• Excellent Communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation
• Extraordinary Planning, Project Management, Coordination, and Analytical skills
• Hands-on experience in working in Global Delivery Model with onsite/offshore resources
• Exceptional Organizational Skills
• Ability to manage and prioritize tasks efficiently
• Readiness to demonstrate a proactive attitude
• Solid attention to detail and excellent written and verbal communication skills are required
• Ability to work in team in diverse/ multiple stakeholder environment
  
  

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.