What are the responsibilities and job description for the Sterling Integrator Product Technical Lead position at Infosys?
Job Description
Infosys is seeking a Sterling Integrator Product Technical Lead. As a Product Technical Lead, you will be supporting daily Operations/development activities. You will be responsible to ensure and keep track of the day to day operations and their status and help in closure. You will be working with internal and external trading partners for resolution of issues along with coordinating with Offshore team to ensure smooth hand off of shifts. You will be working with team to improve processes, and problem Management along with coordinating with various teams, working on Development/ Migration/ upgrade activities and evaluating the solution options and making recommendations.
Required Qualifications
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Infosys is seeking a Sterling Integrator Product Technical Lead. As a Product Technical Lead, you will be supporting daily Operations/development activities. You will be responsible to ensure and keep track of the day to day operations and their status and help in closure. You will be working with internal and external trading partners for resolution of issues along with coordinating with Offshore team to ensure smooth hand off of shifts. You will be working with team to improve processes, and problem Management along with coordinating with various teams, working on Development/ Migration/ upgrade activities and evaluating the solution options and making recommendations.
Required Qualifications
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of Relevant Information Technology experience.
- All applicants authorized to work in the United States are encouraged to apply.
- Candidate must be located within commuting distance of Peoria, IL or be willing to relocate to the area. This position may require travel and/or relocation.
- At least 3 year experience of Sterling File Gateway, Secure Proxy, products is the core requirement for this role.
- At least 3 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process.
- Experience setting up the following in a B2B environment, Partner Profiles AS2, sFTP, FTPs, FTP, HTTP, HTTPs, SOAP, PGP.
- Trouble shooting and resolving of EDI Functional and Technical issues, excellent skills in developing new maps and BP’s.
- Ability to work in team in diverse/ multiple stakeholder environment
- Good Analytical skills & communication skills
- Experience and desire to work in a Global delivery environment
- Experience in B2B production support, working on tools/accelerators which helps to reduce incidents etc.,
- Connecting with suppliers, external customers, and internal business units
- Initial contact for any issues from our Customers/Suppliers technical groups
- Troubleshoot and resolve transaction processing issues
- Escalation point to resolve issues from suppliers, external customers and internal customers.
- Establishing and maintaining liaison relationship with business partners and IT organization in order to provide effective technical solutions.
- Investigates problems and develops recommendations for resolution.
- Identifies need for technical assistance to help in problem resolution.
- Keeps customers informed of problems, issues, and resolutions.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
