What are the responsibilities and job description for the Technical Writer position at Infosys?
Infosys is seeking a Technical Writer for Banking practice group. As a Technical Writer, you will help create and build out a modern documentation and user assistance infrastructure. You will be a core part of the product management team working closely with engineering, product marketing, and customer enablement to create resources that don’t just document what the product does but accelerates a user from novice to power user. Customer performance is critical to RBC US Cash Management and the tools you will build will create a powerful impact on adoption.
Required Qualifications
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 3 years of experience in Information Technology, banking and financial services domain as a Technical Writer
• Strong written and verbal communications and experience working with content in multiple mediums.
• Experience working cross-departmentally to communicate the nuts and bolts of a product.
• Strong experience owning an end-to-end documentation creation process.
• Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, CSS, Jinja, JavaScript, Python, Intercom, Mixpanel.
