What are the responsibilities and job description for the Application Support Specialist position at Infotek Consulting Services Inc.?
Infotek Consulting is searching for a Senior (Level III) Azure Application Support Specialist - this is a contract Hybrid opportunity based in Mount Laurel NJ - Must be on W2, no exceptions
SUMMARY OF DAY TO DAY RESPONSIBILITIES :
The IT Support Specialist provides expert advice and leads in system / applications planning, performance, availability, integration, operations and / or release / deployment management.
- Primary subject matter expert in multiple areas and consults with clients / or project teams with respect to all aspects of operational support / solutions
- Works independently and / or autonomously as a senior / lead on a diverse range of tasks / operational support of solutions and is relied upon to coach / educate others
- Assignments are highly complex and multifaceted
- Acts as a key resource in the exchange of technical information for project teams, the business and / or outside vendors
- Create change records for releases.
- Manage emergency and expedited changes by working with multiple stakeholders and align to meet business needs.
- Coordinate with external / internal vendors and clients with respect to release communication and help them perform any integration testing efforts.
- Maintain documentation related to process and procedures on release builds and distribution lists.
- Promptly schedule packaging and new applications releases, engage partners. plan parallel work streams when possible.
- Effectively coordinate with L2 support team to handle incident management for outages.
- Participate in disaster recovery planning (Define, Review, Test).
MUST HAVE : 1.) Azure
2.) Splunk or Dynatrace or Datadog
3.) Level III support
4.) Database (Oracle or SQL Server)
5.) Support and Maintenance of BAU / minor project changes
NICE TO HAVE
1.) Vendor Management
2.) Change planning / activities
2.) Disaster Recovery planning
3.) API