Sr. Project Manager

Role: Workplace Operations Coordinator (Events)

Location: San Francisco, CA

Duration: 9 Months

Summary:

The Workplace Operations Coordinator - Hospitality is responsible for providing exceptional events support and coordination. Supporting general workplace questions and requests via ticketing platform. Help create an intentional, inclusive, and delightful experience for all team members on site in the San Francisco office.

ABOUT YOU

You are eager to learn and apply yourself to the processes and programs that support the team goals and functions. You are comfortable communicating and working with teammates to solve problems quickly and with limited information. You thrive in a fast-paced, ever-changing environment, stay self-motivated, and employ a positive attitude. You consistently demonstrate strong verbal and written communication skills. You stay organized and keep track of the smallest details to ensure priorities are met.

RESPONSIBILITIES

• Support the Workplace Operations Specialist in executing events programming - including all-company events, onsite events, liaising with vendors, and maintaining team resources
• Participate in efforts to incorporate company-wide celebrations, initiatives, and ERG recognitions into workplace events on an annual basis
• Intake and adhere to SLA s for all event-related tickets submitted by client s team members.
• Communicate with event hosts to create successful events that comply with office policies and procedures.
• Liaise with vendors for services related to events (e.g. janitorial, furniture, food/beverage, decor, etc.) as well as with internal teams such as Physical Security, IT/AV, etc.
• Manage inventory of event-related supplies and support ordering as needed
• Utilize Zendesk ticketing platform to field & resolve inbound workplace requests & inquiries; escalating when necessary
• Own general administrative tasks to uphold a high standard of service and presentation in the workplace.
• Maintain consistent and clear communication with other workplace team members in regards to any facilities or security related concerns
• Support the Workplace Operations Lead and Manager in additional duties as necessary.

Experience & Skills:

• A passion for facilitating an overall positive employee experience through ongoing operational support
• 3 years of customer service experience
• 1 years of events experience or community management
• Possess the ability to remain agile and multi-task effectively in a fast paced environment
• A passion for managing an overall positive employee experience through ongoing operational support
• Strong ability to manage competing priorities and projects
• Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.
• Capable of prioritizing tasks/duties as assigned and delegating tasks as needed

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