What are the responsibilities and job description for the Application Support Engineer position at InfoVision Inc.?
Qualifications
- 6-8 years related experience as customer support in telecom industry
- Experience in communicating with customers on gathering information, feedback and working internally to resolve those in timely manner
- Very good understanding of telecom KPIs, measurement and new technology
- Experience with data conversion and migration
- Expert in creating simplified marketing materials, customer facing and defect tracking & resolution
- Experience with JIRA and other leading Test tools
- Good to have experience or working knowledge of tools like QXDM, Actix or X -Cal
- Proven experience in digital marketing, business communication, content creation in telecom
- Excellent communication skills, writing ability, and digital savviness
- Experience working with US based clients
- Exceptional written and visual communication skills
- A good team player with strong organizational and multitasking abilities
- Creative thinking and problem-solving skills.
