What are the responsibilities and job description for the Conversational Designer - AI / Chatbot position at InfoVision, Inc.?
Job Details
Conversational Designer
Framingham MA ( onsite hybrid role)
Long term contract
RESPONSIBILITIES:
- Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with
personality, character and human user interactions.
- Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot
personas.
- Creative thinking of user s conversational journey with a bot.
- Thinking of different ways in which a user can speak with a Human or Bot agent.
- Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease
of customer understanding.
- Develops mockups, flows, redlining and other creative prototyping related items.
- Operates with a 'customer first' mindset and designs client centric experiences end-to-end to solve inquiries
via multiple channels & touchpoints.
EXPERIENCE REQUIRED
- Excellent communication and writing skills.
- Exceptional creative thinking, writing and persona building skills
- 2 years' experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, in
Content development roles.
- Innovative thinker with the ability to come up with creative solutions.
- Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to
internal resources and external vendors.
OTHER SKILLS WE'D APPRECIATE
- Familiarity with chatbots, voice enabled devices, or other conversational channels.
- Ability to understand and write JavaScript.
- Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.
- Storyteller and editorial mindset with an ability to predict audience preferences.
EDUCATION QUALIFICATION
- MA Literature/Bachelor s or Master s in Mass Communication
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