What are the responsibilities and job description for the Claim Operator position at Infoway Solutions LLC?
Responsibilities:
- Review new submissions to ensure all required documentation and claim details are included.
- File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
- Investigate and process damage claim submissions based on return authorizations and QA reports
- Communicate with the logistics service provider to ensure a timely and accurate resolution
- Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
- Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
- Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc
- Compile comprehensive claim analyses for monthly reporting to clients
- Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings
- Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss
- Escalate high-value declinations with management to discuss possible recourse
Requirements/Qualifications:
- Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
- 1 years of freight claims processing experience preferred
- Excellent verbal and written communication skills
- Strong critical thinking and creative problem solving skills
- Flexibility to work in a fast-paced, team-oriented environment
- Superior attention to detail, organization, cross-group collaboration, and project management skills.
Work location: 3033 W. President George Bush Hwy, Suite 250, Plano, TX 75075
Shift timing: 08:30 am - 05:30 pm (Monday to Friday)
Contact:
Joy - HR Recruiter
Cell:925-230-9484
Info Way Solutions LLC
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Freight claims: 2 years (Required)
- Claim Operator: 2 years (Required)
- Pivot tables: 2 years (Required)
- VLOOKUP: 2 years (Required)
- Microsoft Office: 3 years (Required)
Ability to Commute:
- Plano, TX 75075 (Required)
Ability to Relocate:
- Plano, TX 75075: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $20
