IT Support Analyst (Vegas)

IT Support Analyst Location: Las Vegas, Nevada (2 sites) Onsite

No C2C

Position Overview

The IT Support Analyst will provide customer-facing deskside and remote support, handling hardware and software troubleshooting in a mixed Windows and Mac environment. This role is responsible for maintaining IT systems, resolving technical issues, and ensuring end-users have the necessary technology to work effectively across both platforms.

Key Responsibilities

Hardware Support:

• Install, configure, and maintain laptops, desktops, printers, mobile devices, and peripherals.
• Diagnose and repair hardware failures, replace defective components, and coordinate warranty services when needed.
• Assist with IT asset management, including tracking inventory and managing equipment lifecycles.
• Support conference room and AV equipment to ensure seamless meetings and presentations.
  
  

Software Support:

• Install, configure, and troubleshoot Windows OS (10/11), Microsoft 365 applications, and third-party software.
• Provide Mac OS support, including software installation, troubleshooting, and general maintenance.
• Support Adobe Creative Suite applications.
• Manage software licensing, updates, and security patches to ensure compliance and functionality.
  
  

General IT Support:

• Provide onsite deskside support and remote assistance to end-users.
• Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN).
• Manage user accounts in Active Directory, Microsoft 365, and other enterprise systems.
• Assist with onboarding/offboarding, including account setup and hardware/software provisioning.
• Document issues and resolutions in a ticketing system, escalating complex problems as needed.
• Participate in IT projects, including hardware refreshes, software deployments, and system upgrades.
  
  

Required Skills & Experience

• 4 years of IT support experience, preferably in a customer-facing role.
• Strong experience troubleshooting both Windows and Mac OS in a corporate environment.
• Hands-on experience with hardware diagnostics, repairs, and replacements.
• Familiarity with software deployment tools, remote management solutions, and ticketing systems.
• Basic knowledge of networking fundamentals (TCP/IP, Wi-Fi, VPN troubleshooting).
• Ability to work independently while collaborating with a distributed IT team.
• Excellent written and verbal communication skills.
• Good interpersonal skills with a strong customer service mindset.
  
  

Preferred Qualifications

• Certifications such as CompTIA A , ITIL Foundation, or Microsoft 365 Certified: Modern Desktop Administrator are a plus.
• Experience supporting Adobe Creative Suite on Macs.
• Previous experience in a multi-site IT support environment.
  
  

**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, ethnic origin, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**