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Production Support Lead

INFT Solutions Inc
GA Full Time
POSTED ON 1/23/2025
AVAILABLE BEFORE 4/22/2025

Role :   Prod Support Lead

Location : Remote

Duration : 1 years

Job Description

This position will be responsible handling an eCommerce ecosystem containing Mobileapp / Webapp with application

layer / business logic / data hosted in cloud infra. This role will monitor, troubleshoot, manage, direct, and support

deployment, maintenance, and other services related to the eCommerce applications used. This role will provide

Regular / advanced operations support, contribute to existing system improvements, and work directly with stack holders.

Responsibilities :

  • Application Monitoring for the performance and health of eCommerce applications
  • Troubleshoot & resolve production issues across different layers of the ecommerce platform
  • Perform a detailed investigations to identify the root causes of issues
  • Follow the process for escalating issues that cannot be resolved immediately and engaging required

stakeholders in the call.

  • Assist in addressing customer complaints or issues related to login, order processing, payments, and shipping
  • Communicate progress & status and provide technical insights to stakeholders.
  • Work with business stakeholders and the QA team to ensure that requirements and standards are met.
  • Participate actively in Agile / SCRUM ceremonies and planning.

    • Qualification and Experience :

  • 10 years of experience app development & last 3 yrs into Production Support role
  • Knowledge & exp in UI using ReactJS, Typescript & other UI frameworks
  • Experience in Backend using Commercetool, Java, Springboot & Microservices
  • Should have exp in Microservies Architecture and Cloud Support in GCP - managing and troubleshooting microservices deployed in Google Cloud
  • Should have exp in API Integration & Database Management
  • Should have exp in Deployment DevOPs,
  • Experience with Retail and eCommerce domains is a plus (exp in Commercetools is desirable)
  • Excellent communication and stakeholder management skills.
  • Proven leadership and mentorship abilities.
  • Bachelor's in Computer Science or related field (Master's preferred)

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