What are the responsibilities and job description for the Account Growth Manager (Remote) position at INFUSE?
OUR HIRING PROCESS:
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
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At Infuse, we help brands connect with their next best customer through data-driven strategies and full-funnel marketing solutions. Our Customer Success (CS) team is at the heart of this mission - building strong client relationships and driving long-term success. We're looking for an Account Growth Manager to join our team and help scale our impact by ensuring we maximize growth opportunities across our client base.
About the Role
The Account Growth Manager plays a key role in ensuring the CS team is proactively driving incremental revenue, optimizing internal processes, and holding teams accountable for tracking growth opportunities. This role will be instrumental in automating and improving efficiency in tracking incremental revenue, identifying process enhancements, and influencing training and best practices across the team.
If you're passionate about driving growth, efficiency, and collaboration, this role is for you!
Key Responsibilities:
- Track Incremental Growth: Produce reports and track trends regularly
- Accountability & Process Optimization: Collaborate with the CS team to efficiently report on expansion opportunities
- Automation & Efficiency: Identify and implement tools or processes to automate tracking and streamline workflows.
- Strategic Influence: Continuously evaluate and enhance how we track, measure, and forecast account growth.
- Training & Enablement: Partner with the Sr. Director of Account Strategy to develop training programs
- Collaboration with Sales & Marketing: Work closely with Sales, Marketing, and Operations to ensure alignment on growth strategies, client expansion opportunities, and seamless execution.
- Data & Insights: Leverage client data, market trends, and internal feedback to refine the CS playbook for revenue growth.
What We're Looking For:
- 3-5 years of experience in Customer Success, Account Management, or Revenue Operations, ideally in a B2B marketing, SaaS, or agency environment.
- Strong analytical skills with the ability to track incremental revenue, analyze trends, and identify growth opportunities.
- Experience working with CRM tools (Salesforce, HubSpot, etc.) and reporting dashboards.
- Ability to influence without direct authority, ensuring best practices are followed across teams.
- A proactive, problem-solving mindset with a passion for efficiency and process improvement.
- Strong collaboration and communication skills to align teams and drive impact.
Why Join Infuse?
- Be part of a fast-growing, innovative company that's shaping the future of ABM and demand generation.
- Work alongside a passionate, driven team focused on customer success and measurable impact.
- Opportunity to influence strategy and be a key driver of account growth and efficiency.
- Competitive salary, benefits, and a culture that values growth, collaboration, and creativity.
