Intake Coordinator - Home Infusion

Infusion Solutions is a fast growing, locally owned home infusion and specialty pharmacy. Our mission is to provide high quality, cost-efficient, and personalized infusion care to all of our patients. We are patient-centric and strive to make each patient's experience as positive as we can. This position is full-time in-person in our Federal Way office. We provide an excellent benefit package, competitive wages, and a fast-paced, safe, work environment. Eligible candidate will be trained to be an expert in medical referral, patient coordination and insurance verification - experience in home infusion and specialty pharmacy is a plus!

We are looking for an energetic, positive, high performer to join our expanding team. We are interested in self-motivated, goal driven individuals with a focus on constant improvement for themselves and the insurance team. The ideal candidate will be a patient and team centric contributor who is motivated to ensure the highest quality experience for our patients and their healthcare providers.

Our culture focuses on excellence to ensure the highest quality care for our patients and our team members. We want every one of our patients to have the best experience possible while ensuring a safe, collaborative, high performing work environment.

Candidate will:

- The team members who fulfill this role are responsible for tracking a referral once received from beginning to completion in all internal systems, email and pharmacy communication to support discharge onto service including completing any no-go processes as appropriate and all pharmacy checklists and welcome packets.

- Write up patient intake forms with basic demographic, insurance, therapy and disease state information and enter into our systems in a timely manner.

- Search for and prioritize pertinent available information in patient portals of referral source systems, such as Epic.

- Collaborate with members of sales, pharmacy and billing teams

- Communicate with patients, healthcare providers, clinics and insurance companies to collect information.

- Comfortable with an on-call rotation with other referral coordinators to ensure uninterrupted patient care.

- Collect patient insurance information.

- Communicate to patient any insurance coverage concerns and issues, therapy details or answer patient questions regarding coverage details for both new and existing patients. 

- The team members who fulfill this role are responsible for checking benefits and eligibility for home infusion, enteral and specialty biologic therapies.

- Create and prepare cost agreements for services.

- Ensures authorizations are obtained for services.

Requirements:

· High school graduate or general education degree (GED).

· Two (2 ) years of patient insurance verification and authorizations, medical billing, pharmacy technician or similar experience

· Home Infusion experience strongly preferred

· Have a basic understanding of working in a healthcare setting

Language Skills:

· Ability to communicate effectively in English, both verbally and in writing.

· Additional languages preferred.

Skills:

· Excellent written and verbal communication skills

· Exceptional customer service skills.

· Ability to apply common sense and understanding to carry out instruction furnished in written, oral and diagram form.

· Ability to deal with problems involving several variables in particular situations

. Strong mathematically skills

· Professional demeanor to interact with clients, insurance companies and referral sources.

· Computer proficiency, medical terminology and knowledge of insurance

· Ability to thoughtfully prioritize tasks with a focus on accomplishing goals.

Pay and Benefits:

• $20-28/hour depending on experience or education.
• Medical, dental and vision insurance, premiums partially paid by employer.
• Supplemental insurance plans, paid by employee.
• PTO accrual after 90 days, starting accrual ~15 days per year.
• 6 additional paid holidays after 90 days
• Enrollment in 401k after 11 months
• Flexible Spending/Dependent Care Accounts
• Employee Assistance Program

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Home Health

Schedule:

• Monday to Friday

Ability to Relocate:

• Federal Way, WA 98001: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $28