Patient Care Manager

Job Description

Job Description

Infusion for Health is a referral-based infusion center that services all providers in multiple locations in California, Arizona, Nevada, Washington, Colorado, and Missouri. Our center is unique and offers individual comfortable private rooms for our patients. Our mission is to provide exceptional service in the administration of infusion therapy in a comfortable, patient-focused environment by providing exemplary professional clinical care.

Job description

Are you a dynamic leader with a passion for delivering extraordinary patient care? Do you thrive in a fast-paced environment where you can make impactful decisions and drive operational excellence? We are seeking a Manager of Patient Care Operations to join our team and oversee the success of our front-end patient care services. This pivotal role will be instrumental in driving rapid, sustained and scalable performance for multiple service functions, ensuring exceptional patient care operations, operational efficiency, and regulatory compliance. Scope of role includes oversight of patient intake department, including insurance eligibility, authorization and scheduling. Also includes verification and authorization for returning patients, and inbound call support.

Key Responsibilities :

• Leadership & Team Management : Recruit, train, and develop a high-performing team, fostering a culture of pride and ownership. You will oversee staffing, provide mentorship, and ensure that our team meets and exceeds performance goals. Your leadership will be key in maintaining a positive and efficient work environment.
• Quality Assurance : Implement and monitor quality control audits, ensuring that our patient care services meet the highest standards. You will provide constructive feedback to staff and senior leadership and take proactive steps to continuously improve our operations.
• Results-oriented performance : Identify, prioritize and execute plan to achieve KPIs and priorities. Can include process / workflow changes, tools, coaching or performance management, and / or collaboration with other functional areas or external stakeholders. Includes significant partnership with Revenue Cycle and Sales functions.
• Build an intimate knowledge base and understanding of all aspects of the department, including patient experience and insurance related processes. Includes Intake workflow, tools, and personnel, as well as upstream and downstream processes.
• Create, develop, and implement Policies and Procedures or work instructions where appropriate.
• Keep direct supervisor informed of work progress, timetables, and issues.
• Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned.

Qualifications :

Skills & Abilities :

Why Join Us?

At Infusion for Health, we are committed to delivering exceptional patient care through innovation, teamwork, and dedication. As the Manager of Patient Care Operations, you will play a critical role in shaping our patient care services and driving our mission forward. We offer a supportive and collaborative work environment, opportunities for professional growth, and the chance to make a meaningful impact every day.