Biomedical Technician I - Dallas, TX

InfuSystem is a growing healthcare company that provides infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other sites of care from seven locations serving all 50 states and Canada. We deliver improved patient outcomes and high patient satisfaction.

As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24‐hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority. 

SUMMARY:                                        

The Biomedical Technician I is responsible for testing, evaluating and performing routine repairs on medical equipment. They will accurately document service actions in a digital work order and demonstrate our customer is 1st” culture by taking ownership, doing the right thing and solving their problems.

IN THIS ROLE, THE IDEAL CANDIDATE WILL:

• Daily servicing of medical equipment.
• Providing the most cost effective and timely servicing of medical devices to meet all customer needs.
• Documenting essential details of service actions and observations of pump conditions and operations. This crucial process will allow people to understand the history of a device and provide the customer with more beneficial information.
• Accurately follow established process and procedures to diagnosis, test and recertify devices.
• Complete routine repairs on a limited number of pump models (approx. 10% of fleet).
• Accurately entering work orders with correct parts, labor, equipment info and performance results into the Service Information System.
• Perform minor evaluations and/or estimations on the devices.
• Expand pump model knowledge by learning new devices at the customers need
• Remain current and knowledgeable on all areas of processes and procedures
• Remain flexible, open and eager to learn from fellow employees to best meet and exceed the customers’ expectations at all times.
• Understand and execute principals of 5S workplace organization.
• Performs other related duties as required. 

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.                

 THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS: 

• Troubleshooting and repair in electronic or mechanical devices experience and/or training
• Exceptional verbal and communication skills as well as strong organizational skills
• High School diploma or equivalent
• Knowledge of Microsoft Office Suite to include word, excel and outlook.
• Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to add, subtract, and match numbers.
• Ability to deal with problems involving several concrete variables in standardized situations.              

PERSONAL AND PROFESSIONAL ATTRIBUTES:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPREHENSIVE BENEFIT PACKAGE:

At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!    

• Health plan options that include an employer contribution
• Health Savings Account
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• 401(k) with a specified Company Match
• Life Insurance, STD & LTD
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Paid Parental Leave
• Employee Assistance Program
• Competitive Pay
• Direct Deposit
• Employee Referral Bonus