Quality Control Supervisor

InfuSystem is a growing healthcare service provider, specializing in infusion pumps and related products and services for patients in hospitals, clinics, ambulatory surgery centers, and other major service centers.  We provide direct payer rentals, pump and consumable sales, and biomedical services and repair, serving all 50 states and Canada.  Headquartered in Rochester Hills, Michigan, we have Centers of Excellence in Kansas, California, Massachusetts, and Ontario, Canada.

As a leader in our field, our mission is to provide quality infusion services to patients and medical practices, including a 24‐hour clinical support hotline. Our team effort provides product management and clinical support to enhance the lives of our patients and the communities we serve. Service is always our highest priority; keeping the patients’ health & safety at the center of everything we do.

SUMMARY:

This position is responsible for supervising and monitoring the inspection of devices and QC inventory levels across all InfuSystem sites and business segments by working with site supervisors/leads to assure world class customer satisfaction. Utilize expertise and experience to ensure our “customer is 1st” culture by taking ownership, solving their problems, and exceeding expectations. Also collects, complies, and analyzes data for graphs and KPI’s that drive continuous improvement and best practice across the organization.

 IN THIS ROLE, THE IDEAL CANDIDATE WILL:

• Oversees and monitors all sites to ensure all quality priorities in all business segments are balanced and agreed upon levels are maintained
• Accurately follow established processes and procedures to inspect, test, and release devices
• Exercise operational awareness to help seek out new processes or procedures to increase efficiencies
• Use historical data and current market information to create, review and adjust device work instructions
• Remain flexible, open, and eager to learn/teach subordinates to always meet and exceed the customers’ expectations
• Provide feedback to Management regarding quality issues with devices and processes for continual improvement
• Understand the emerging trends in the device failures to help develop strategies to reduce or eliminate them
• Ensures QC techs at all sites are trained and in compliance with 5S principles
• Monitor and consult with Management on productivity and quality issues of subordinate employees and assist with disciplinary actions of subordinates if needed
• Collaborate with Management on training needs within the Quality group(s) to identify talent and develop the Quality teams to work at their best
• Analyzes customer complaints, out of box failures and QC failures to identify and institute preventative QC checks.
• Seek out best practice and innovative strategies to increase output with existing resources
• Works with Management to adjust the working hours of the Quality Group(s) as needed and updates Management on changes implemented
• Participate and advise on new hire selection
• Monitors and trends daily quality quantities
• Travels to each site as needed with Management approval to conduct or oversee training, quality activities, and implement process evaluation/improvement – 10% or less with overnights
• Provides input and creates first draft of annual performance appraisals for subordinates
• Continue to advance education in areas of organization, planning, leadership, and development
• Performs other related duties as required

SUPERVISORY RESPONSIBILITIES:

This position supervises the quality control technicians at all sites.

THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS:

• Exceptional verbal and communication skills as well as strong organizational skills
• Strong leadership skills with the ability to coach, development and provide feedback
• Knowledge of FDA, ISO 9001:2015, ISO 13485:2016, and Quality Systems
• Knowledge of Microsoft Office Suite to include word, excel and outlook.
• Advanced skills using Microsoft Excel and compiling and interpreting quality data
• Associate degree (A.A.) or equivalent from two‐year College or technical school or  a minimum of two years Quality Control experience  with medical devices.
• Previous history as lead/supervisor for a Quality Control team
• Ability to read and comprehend documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Ability to add, subtract, and match numbers
• Ability to deal with problems involving several concrete variables in standardized situations

PERSONAL AND PROFESSIONAL ATTRIBUTES:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to stand. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.    Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to extreme cold and extreme heat.  The noise level in the work environment is usually moderate.

COMPREHENSIVE BENEFIT PACKAGE:

At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!   

• Health plan options that include an employer contribution
• Health Savings Account (HSA)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• Life Insurance, STD & LTD
• Paid Parental Leave
• Adoption and Fertility Assistance
• 401(k) with a specified Company Match
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Employee Assistance Program
• Competitive Pay
• Employee Referral Bonus