What are the responsibilities and job description for the Customer Care Coordinator position at InfuSystem?
SUMMARY :
The Customer Care Coordinator is responsible for servicing assigned customer accounts, maintaining existing customer files, processing customer orders, setting up new customers in our systems and retrieving missing documents.
IN THIS ROLE, THE IDEAL CANDIDATE WILL :
- Work with Territory Managers and Account Managers to grow and maintain territories
- Reduce pending paperwork, obtain Clinical notes, obtain required missing documents, increase pump utilization, and maintain appropriate inventory of pumps at facilities
- Monitor usage of supplies and other consumables (e.g. IV sets) at appropriate accounts; ensure customers are meeting applicable contractual volume commitments
- Communicate with field representative(s) on a daily basis
- Assign / set up new customer accounts and maintains existing customer files
- Process customer orders
- Process iPad orders and handle customer questions
- Receive, research and answer field representatives' and customers' inquiries and requests regarding accounts, products, rates, and services offered by the Company
- Direct the pick-up of pumps and assist Account Manager in obtaining paperwork
- Handle customer complaints
- Produce and submit reports as requested by Management
- Process documents in fax server as required
- Answer phones as required
- Able to work out of multiple applications simultaneously
- Have attention to detail; this is a must
- Be able to work in a fast-paced environment, have problem solving and critical thinking skills
- Other duties as assigned
SUPERVISORY RESPONSIBILITIES : This position has no supervisory responsibilities
THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING QUALIFICATIONS :
PERSONAL AND PROFESSIONAL ATTRIBUTES : The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes :
PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPREHENSIVE BENEFIT PACKAGE : At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!
