Client Success Specialist

WELCOME TO INGENICO

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.

With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

ABOUT THE ROLE & TEAM

The Client Success Specialist creates and delivers real value by working with the client(s) to set appropriate performance goals and understanding key value drivers. The candidate drives performance by collaborating with the internal business partners to ensure understanding and alignment on client and program goals; solicits and gains support from the internal business partners to adjust activities as needed; leads the team to successfully deliver on program performance improvement initiatives.

The purpose of this role is to lead, manage, and coordinate various activities of cross-functional project teams on critical/high complexity projects. This role requires close liaison with the relevant project sponsors/customers and resource managers to ensure that projects are delivered on time, to the right quality and within budget, in-line with business priority.

Gain valuable experience working in our agile and innovative organization as part of the U.S. client success team. As a Client Success Specialist, you will be responsible for the overall quality of service delivery for Ingenico’s strategic partners, which include top retailers, electronic payment processors, and distributors. This role will establish, maintain, and grow client relationships.

WHAT YOU’LL DO

• Lead planning and/or implementation of projects.
• Facilitate the definition of project missions, goals, tasks, and resource requirements.
• Present reports defining plans, problems, and resolutions to appropriate levels of management.
• Facilitate the definition of service levels and customer requirements.
• Develop client/program strategy to achieve goals.
• Create and maintain a strong, trust-based relationship with the client.
• Collaborate with internal business partners to achieve client program goals.
• Communicate business needs to technical people and to communicate and simplify complex technical information for non-technical people.
• Effect changes in a cross-functional environment by collaborating with internal partners.

ABOUT YOUR SKILLS

• Bachelor’s degree or equivalent work experience.
• Proven ability to work effectively both independently and in a team-based environment.
• Excellent communication skills with an ability to remain calm under pressure.
• Strong hands-on experience in customer service.
• Analytical capabilities and leadership skills including experience managing customer expectations

DESIRABLE

• Experience in point-of-sale processing or payment processing industry a plus.
• Report writing ability using tools such as SQL, SAP, Crystal Reports, QlikView, Excel, Access, etc.

AAP/EEO Statement:

lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.