What are the responsibilities and job description for the Information Technology Support Specialist position at Ingenium Talent?
***Currently, Ingenium Talent is only able to work with US Citizens or candidates who are eligible to work in the United States without sponsorship considerations. No third-party or Corp-to-Corp partnerships are available for this role.***
Please note that this role is an onsite position at our client's Lexington, KY location. Qualified candidates must be local to the Lexington area or willing to relocate. There is no relocation assistance being offered at this time.
Ingenium Talent, a Louisville-based professional search firm, is working with an Lexington, KY organization in their search for an experienced Information Technology Support Specialist. This is a contract-to-hire role and will be responsible for supporting our client's daily IT operations. Our client is seeking a highly skilled and customer-focused Tier II IT Support Specialist to join their team. The ideal candidate will have hands-on experience troubleshooting and supporting a variety of hardware and software, including Google Workspace, Microsoft Office tools, server troubleshooting, and peripheral devices. This role involves providing advanced technical support for end-users, resolving support tickets, and assisting with user account management in Active Directory.
Position responsibilities, include, but not limited to:
- Provide technical support to end-users for hardware (laptops, desktops, printers, iPads, iPhones, and other peripherals) and software issues (Google Workspace, Microsoft Office).
- Troubleshoot and resolve issues related to operating systems, applications, and hardware components, escalating complex problems to Tier III support when necessary.
- Manage and resolve support tickets in a timely manner, ensuring all requests are documented, tracked, and resolved.
- Assist with user account management in Active Directory, including adding and deleting users, modifying permissions, and ensuring proper system access.
- Configure and prep laptops and desktops for new hires, ensuring systems are ready for deployment with required applications, network access, and security settings.
- Provide in-person, remote, and phone support to ensure prompt and efficient resolution of IT-related issues.
- Participate in IT projects as needed, including system upgrades, software installations, and deployments.
Qualifications, include, but not limited to:
- 2 years of experience in a technical support or IT role, with a strong emphasis on end-user support.
- Proficiency in troubleshooting and supporting Google Workspace and Microsoft Office tools.
- Solid experience troubleshooting hardware, including desktops, laptops, printers, and mobile devices (iPads, iPhones).
- Experience with server troubleshooting, including basic knowledge of server operating systems and network configurations.
- Hands-on experience adding and deleting users in Active Directory, as well as managing permissions and group policies.
- Experience in preparing and configuring computers for new hires, ensuring all necessary applications and settings are in place.
- Excellent communication and customer service skills with a strong ability to troubleshoot and explain technical issues in layman’s terms.
- Strong problem-solving skills and the ability to work independently or as part of a team.
- Certifications such as CompTIA A , Microsoft Certified Solutions Associate (MCSA), or Google IT Support Professional Certification.
- Experience with ticketing systems (e.g., ServiceNow, Jira, or similar).
All qualified candidates are encouraged to apply directly to evan.weiss@ingeniumtalent.com today.
