Demo

Service Coordinator Team Lead

Ingersoll Rand
Shrewsbury, PA Full Time
POSTED ON 3/30/2025
AVAILABLE BEFORE 4/27/2025
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Service Coordinator Team Lead

Location (Mid-Atlantic Area): Allentown, PA, Shrewsbury, PA, Richmond, VA, Charlotte, NC, or Greensboro, NC

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80 brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

Our Mid-Atlantic Area is hiring a Service Coordinator Team Lead to supervise a team of Service Coordinators, as you lead operational excellence and customer satisfaction. In this hands-on role, you’re eager to roll up your sleeves and work alongside your team to ensure seamless service execution - overseeing technician scheduling, parts ordering, invoicing, and customer communication. The ideal candidate has experience scheduling technicians in a technical environment, strong organizational skills, and a proven ability to manage operational workflows. This role requires supervisory experience, the ability to interpret and analyze reporting data, and a keen focus on efficiency to support both customers and service technicians. Monthly travel to Customer Centers in the Mid-Atlantic is required.

Responsibilities:

  • Effectively recruit, coach, and develop Service Coordinator Team through effective performance plans and development planning.
  • Develop and deliver new hire, process, and systems training.
  • Foster a customer service-centric culture across product lines
  • Ensure effective customer communications for all service events
  • Develop operational strategies to enhance team’s capability and enhance customer satisfaction.
  • Create and deliver standard work, lead projects, and develop working knowledge of tools and processes
  • Achieve goals by setting and tracking performance targets for team, analyzing variances, and initiating corrective actions
  • Report on metrics and use lean tools to problem-solve and drive continuous improvement processes.
  • Analyze orders, customer feedback, and market data to effectively problem solve, influence services growth, and implement new service solution ideas.

Requirements:

  • High school diploma or GED required.
  • Bachelor’s degree from an accredited institution, or five years of equivalent experience.
  • A minimum of five years’ experience with previous experience in a technical sales and service industry.
  • Proficient in Microsoft Office computer applications required
  • Strong knowledge with Salesforce (or other CRM platform), Siebel, Oracle, and MS Office required
  • Experience with analytics software including Tableau, Alteryx, and MiniTab a plus

Core Competencies:

  • Communicate professionally – Excellent relationship-building and interpersonal skills, including verbal and written communication skills.
  • Customer focus – build team that can form strong customer relationships and deliver customer centric solutions to meet expectations and maintain customer relationship
  • Manages complexity – makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems
  • Optimize work processes – know the most effective and efficient process, with a focus on continuous improvement
  • Action oriented – readily takes on new opportunities and tough challenges with a sense of urgency, high sense of enthusiasm.
  • Directs Work – provide direction, delegation and remove obstacles to get the work done. Provides appropriate guidance and direction based on individual and team capabilities
  • Build Effective Teams – build strong-identity teams that apply their diverse skills and perspectives to achieve performance objectives and drive business results.
  • Manages conflict – handle conflict situations effectively and settles disputes equitably
  • Manage Service Inventory locations and rental fleets (repair status, location, etc.)
  • Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center. Assist with the auditing process.
  • Collaborates – building partnerships and working collaboratively with others to meet shared objectives to drive employee engagement.
  • Being resilient – rebound from setbacks and adversity when facing difficult situations
  • Situational adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations

Travel and Work Arrangements

  • This position will have required travel to regional offices for meetings, employee on-boarding and training, and other business needs as they arise.
  • Anticipated travel expected is 25-50%
  • Position is eligible for company vehicle

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Service Coordinator Team Lead?

Sign up to receive alerts about other jobs on the Service Coordinator Team Lead career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$71,493 - $95,519
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Ingersoll Rand

Ingersoll Rand
Hired Organization Address Davidson, NC Full Time
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment with...
Ingersoll Rand
Hired Organization Address Enon, OH Full Time
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment with...
Ingersoll Rand
Hired Organization Address Allentown, PA Full Time
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment with...
Ingersoll Rand
Hired Organization Address Lake, IN Full Time
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity ...

Not the job you're looking for? Here are some other Service Coordinator Team Lead jobs in the Shrewsbury, PA area that may be a better fit.

Service Advisor Hanover Volkswagen

Hanover Auto Team, Hanover, PA

TEAM LEADER AND TEAM MEMBER

The Mop Ladies Cleaning Service, LLC, York, PA

AI Assistant is available now!

Feel free to start your new journey!