What are the responsibilities and job description for the Operations Manager for Customer Experience position at Ingles Markets?
**About the Role**
We are seeking a highly skilled Customer Service Manager to join our team at Ingles Markets. In this role, you will be responsible for managing and overseeing customer service operations, training and supervising customer service staff, resolving customer complaints and issues, developing and implementing customer service policies and procedures, and monitoring customer satisfaction levels.
**Responsibilities and Requirements**
The successful candidate will have:
- A strong background in customer service, preferably in a leadership position;
- Excellent communication and interpersonal skills to effectively train and supervise staff;
- Ability to work in a fast-paced environment and prioritize tasks to meet deadlines;
- Strong analytical and problem-solving skills to resolve complex customer complaints;
- Knowledge of customer service principles and practices to develop effective policies and procedures.
**Why Work with Us**
At Ingles Markets, we value our employees and offer a range of benefits, including a competitive salary, comprehensive health insurance, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
