Senior Operations Manager (Manufacturing)

Job Description

Ingram Content Group (ICG) is hiring a Sr. Operations Manager to support our Manufacturing team in Chambersburg, PA.  As a Sr. Operations Manager, you will lead salaried and hourly employees in a fast-paced, complex manufacturing facility.  You will manage production & sorting throughout the facility, assist with hiring, monitor safety, security, maintenance, and repairs, and assist with other duties as directed by the Director of Operations.

At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and manufacturing facilities function at maximum efficiency.   Safety is a core value in our environment.  We emphasize this through training, education and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule:

• M-F 1st shift, with flexibility needed for business demands

What You'll Need:

• College degree in Engineering, Operations or related technical field or directly related year for year experience
• 5 years direct management experience, including a salaried workforce in a manufacturing, production environment with experience in the printing industry a plus.
• 4 years of progressive manufacturing production work experience with a clear track record of success. 

Preferred Skills:

• A strong problem-solving mindset with a focus on driving efficiency and operational improvements
• Demonstrated success in mentoring, coaching, and developing teams, with a focus on employee growth & succession planning
• Experience leading projects involving new processes, equipment, or procedural changes, including team coordination and progress tracking

What You’ll Do:

• Achieve ability to perform all job duties within the Operational workflow by developing full knowledge of all aspects of the operation of high-speed digital printers, laminators, binders, and trimmers within the Production department.
• Oversee KPIs, goals and objectives for the management team.
• Build a passionate manufacturing team with a positive, inclusive, results oriented culture.
• Leverage the flexibility of Lean, Six Sigma and Performance Improvement tools to enhance productivity.
• Set clear goals and expectations for Operations and Area Managers; measure performance, provide feedback, and hold leaders accountable.
• Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverage the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.
• Provides strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
• Work closely with support staff (HR, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives.
• Oversee the supervision of the Operation area insuring the timely and accurate movement of materials in and out of the facility. Monitor and execute LSI policies and procedures for HR related issues including associate attendance and timekeeping. Monitors and reviews associate performance.
• Interview applicants, make hiring recommendations, oversee training and recommend disciplinary measures, as needed, of production.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish