Jira Confluence Migration Specialist

Job Description: Jira & Confluence Migration Specialist (Data Center to Cloud/SaaS) Position Overview: We are seeking an experienced Jira & Confluence Migration Specialist to lead the migration of our Atlassian tools (Jira and Confluence) from a Data Center environment to Atlassian Cloud (SaaS).The ideal candidate will have hands-on experience in planning, executing, and managing similar migrations, with a deep understanding of Atlassian tools, cloud architecture, and best practices for ensuring a seamless transition. This role requires strong technical expertise, excellent problem-solving skills, and the ability to collaborate with cross-functional teams. Required Skills and Qualifications: Proven experience in migrating Jira and Confluence from Data Center to Atlassian Cloud (SaaS). Deep understanding of Jira and Confluence architecture, configurations, and administration. Hands-on experience with Atlassian migration tools (e.g. Jira Cloud Migration Assistant, Confluence Cloud Migration Assistant). Strong knowledge of Atlassian Cloud features, limitations, and best practices. Familiarity with third-party plugins and their compatibility with Atlassian Cloud. Experience with user management, including SSO and integration with identity providers (e.g, Okta, Azure AD). Excellent problem-solving and troubleshooting skills. Strong communication and collaboration skills, with the ability to work with technical and non-technical stakeholders.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases