What are the responsibilities and job description for the Mainframe support engineer position at Inherent Technologies ?
Job Title : Mainframe support engineer
Location : Dearborn, MI Hybrid
Duration : 1 Years
JD :
Key Skills and Competencies :
Strong L3 technical understanding of Omegamon and mainframe environments. Experience with IBM and manufacturer Omegamon updates and patch management. Ability to manage and execute change requests in complex IT environments. Excellent problem-solving and troubleshooting abilities. Strong communication skills to manage customer interactions effectively. Proactive approach to maintaining high service quality and resolving issues in a timely manner. Performance Fine tunning Primary Responsibilities :
Provide support for customer environments, ensuring the stability and seamless functioning of services.
Perform updates to Omegamon environments in line with IBM and manufacturer recommendations. Serve as the main point of contact for all Omegamon-related inquiries and issues. Ensure readiness for audits and maintain compliance. Prepare, execute, and manage changes to Omegamon environments, addressing problems or updating products as needed. Actively participate in environment validations to ensure accurate and optimal setup. Contribute to Disaster Recovery efforts, ensuring effective and timely recovery plans. Keep support tools such as RCP, SharePoint, HC, and User Validation up to date. Attend and participate in scheduled and delegated meetings to provide updates and gather information. Open and act on tickets, problems, and PMRs to deliver second-level customer support. Maintain control over Omegamon access for customers and internal users. Participate in internal meetings with relevant teams to coordinate efforts and resolve issues. Apply Omegamon best practices, including maintaining historical files where necessary. Provide on-call support, responding promptly within defined response times. Create and maintain detailed documentation for customer environments to ensure accurate records. Respond to customer requests within agreed response times, ensuring high levels of customer satisfaction. Provide 24 / 7 support, with the majority of maintenance occurring during regular business hours. Offer support during monthly maintenance weekends or other planned activities as required. The role requires a proactive approach to maintain optimal system performance, minimize downtime, and deliver seamless customer experiences
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