What are the responsibilities and job description for the Call Center Agent (ASAP) position at Initial Communications?
About Initial Communications :
Initial Communications is a leading marketing company specializing in providing strategic solutions to clients across various industries. We focus on traditional marketing strategies and innovative approaches to drive brand recognition and business growth for our clients.
Position Overview :
We are seeking a professional and customer-focused Call Center Agent to join our team immediately in Atlanta, GA. The role involves handling inbound and outbound calls, assisting customers with inquiries, providing information, and resolving issues efficiently. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.
Key Responsibilities :
Answer and manage a high volume of calls professionally
Resolve customer inquiries and complaints effectively
Provide accurate information about products and services
Maintain records of customer interactions and transactions
Collaborate with team members to improve service quality
Requirements
High school diploma or equivalent; some college preferred
Strong verbal communication and listening skills
Ability to multitask and work under pressure
Proficiency with computer systems and call center software
Prior call center or customer service experience is a plus
Benefits :
Salary range : $38,000- $48,000 per year (commensurate with experience)
Health insurance coverage
Retirement savings plan (401k)
Paid time off and holidays
Professional development opportunities
Flexible work arrangements
Salary : $38,000 - $48,000
