What are the responsibilities and job description for the Call Center Representative position at Initial Communications?
Job Title : Call Center Representative
Company : Initial Communications
Location : Orlando, FL
About Initial Communications :
Initial Communications is a leading marketing company specializing in providing strategic solutions to clients across various industries. We focus on traditional marketing strategies and innovative approaches to drive brand recognition and business growth for our clients.
Job Description :
The Call Center Representative will handle inbound and outbound calls, provide exceptional customer service, and resolve inquiries in a timely and professional manner. This role requires excellent communication skills, problem-solving abilities, and a dedication to ensuring client satisfaction.
Responsibilities :
Customer Interaction : Handle a high volume of inbound and outbound calls, providing information, answering inquiries, and resolving issues effectively.
Data Entry : Accurately document customer interactions, maintain records, and update databases as needed.
Problem Resolution : Address customer concerns, troubleshoot problems, and escalate complex issues to appropriate departments when necessary.
Product Knowledge : Maintain a thorough understanding of company services and offerings to provide accurate information to customers.
Follow-Up : Ensure customer satisfaction by following up on unresolved issues and providing timely updates.
Team Collaboration : Work closely with colleagues and supervisors to meet performance goals and improve processes.
Requirements :
High school diploma or equivalent
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using computer systems and software, including Microsoft Office and CRM platforms.
Ability to handle high-pressure situations calmly and professionally.
Benefits :
Salary range : $38,000 - $48,000 per year (commensurate with experience)
Health insurance coverage
Retirement savings plan (401k)
Paid time off and holidays
Professional development opportunities
Flexible work arrangements
Salary : $38,000 - $48,000
