What are the responsibilities and job description for the Customer Service Assistant position at Initial Communications?
About Initial Communications :
Initial Communications is a leading marketing company specializing in providing strategic solutions to clients across various industries. We focus on traditional marketing strategies and innovative approaches to drive brand recognition and business growth for our clients.
Position Overview :
We are seeking an enthusiastic and customer-oriented Customer Service Assistant to join our team in Atlanta, GA. This role focuses on providing exceptional support to customers, resolving inquiries, and ensuring satisfaction. The ideal candidate has strong communication skills, a positive attitude, and a willingness to learn and grow within the company.
Key Responsibilities :
Respond to customer inquiries via phone, email, and in-person
Provide accurate information about products and services
Resolve customer concerns and escalate issues as needed
Maintain customer records and update databases
Assist in improving customer experience initiatives
Requirements
High school diploma or equivalent; no prior experience required
Excellent verbal and written communication skills
Ability to multitask and work in a fast-paced environment
Basic computer and data entry skills
A friendly, professional demeanor
Benefits :
Salary range : $18.00 - $28.00 per hour (commensurate with experience)
Health insurance coverage
Retirement savings plan (401k)
Paid time off and holidays
Professional development opportunities
Flexible work arrangements
Salary : $18 - $28
