What are the responsibilities and job description for the Customer Service Representative position at Initial Communications?
Job Title: Customer Service Representative
Company: Initial Communications
Location: Orlando, FL
About Initial Communications:
Initial Communications is a leading marketing company specializing in providing strategic solutions to clients across various industries. We focus on traditional marketing strategies and innovative approaches to drive brand recognition and business growth for our clients.
Job Description:
As a Customer Service Representative at Initial Communications, you will act as the primary point of contact for clients and customers, ensuring their needs are addressed efficiently and professionally. You will handle inquiries, resolve issues, and provide detailed information about our services while maintaining a high standard of customer satisfaction.
Responsibilities:
Company: Initial Communications
Location: Orlando, FL
About Initial Communications:
Initial Communications is a leading marketing company specializing in providing strategic solutions to clients across various industries. We focus on traditional marketing strategies and innovative approaches to drive brand recognition and business growth for our clients.
Job Description:
As a Customer Service Representative at Initial Communications, you will act as the primary point of contact for clients and customers, ensuring their needs are addressed efficiently and professionally. You will handle inquiries, resolve issues, and provide detailed information about our services while maintaining a high standard of customer satisfaction.
Responsibilities:
- Customer Interaction: Respond to client and customer inquiries via phone, email, and in person, addressing questions and concerns promptly.
- Problem Resolution: Investigate and resolve customer issues or complaints in a professional manner, escalating when necessary.
- Information Sharing: Provide accurate and comprehensive information about the company’s services, campaigns, and offerings.
- Relationship Management: Build and maintain positive relationships with customers by providing exceptional service and consistent communication.
- Record Keeping: Accurately document customer interactions, inquiries, and resolutions in the company’s CRM system.
- Team Support: Collaborate with internal teams to ensure seamless communication and coordination between departments, especially for campaign execution and client deliverables.
- High school diploma or equivalent
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a proactive approach to resolving issues.
- Proficiency in Microsoft Office and familiarity with CRM systems.
- A customer-focused attitude with the ability to build rapport and trust.
- Salary range: $38,000 - $48,000 per year (commensurate with experience)
- Health insurance coverage
- Retirement savings plan (401k)
- Paid time off and holidays
- Professional development opportunities
- Flexible work arrangements
Salary : $38,000 - $48,000
