What are the responsibilities and job description for the Bilingual (Spanish) Virtual Clinical Educator (Outbound) position at Inizio Engage?
Bilingual Virtual Clinical Educator (Outbound)
The Bilingual Virtual Clinical Educator provides telephonic educational support to patients and healthcare professionals, focusing on disease-related education for a leading biotechnology company.
They require fluency in Spanish and English, along with effective communication skills to conduct outbound calls and assist patients and caregivers with medication adherence and educational resources.
The educator collaborates with healthcare sectors and maintains high standards of service while ensuring compliance with all company policies.
Key Responsibilities:
- Deliver outbound telephonic educational support to identified patients, caregivers, Healthcare Professionals, and their staff within primary care or specialist facilities.
- Support education and engagement related to a designated disease state, meeting all relevant standards as set by the company and Clinical Manager.
- Provide non-promotional disease-state-related educational support to identified customers as directed by the client company.
- Present virtual educational programs in accordance with client procedures.
- Conduct outbound medication adherence support to patients and caregivers, ensuring consistent follow-ups to support positive health outcomes.
- Schedule and enroll patients and caregivers into educational seminars or provide resources to assist them with finding local community resources or centers of care for their specialty or primary care disease.
Requirements:
- Current US healthcare professional license (RN)
- Fluency in Spanish and English, including medical terminology
- Associate's Degree/Bachelor's/BSN or equivalent work-related experience
- 3 years' experience working in a specific disease state or related field (preferred)
- Effective communication skills with a strong focus on outbound calling and follow-up
About Inizio Engage:
Inizio Engage is a strategic, commercial, and creative engagement partner specializing in healthcare.
Our passionate, global workforce combines local expertise with a diverse mix of skills, data, science, and technology to deliver bespoke engagement solutions.
