What are the responsibilities and job description for the Biotechnology Call Center Manager position at Inizio Engage?
Company Overview
Inizio Engage is a strategic commercial and creative engagement partner that specializes in healthcare. Our global workforce augments local expertise and diverse mix of skills with data science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients people and providers.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
Job Description
The Call Center Supervisor is a critical member of the Business Unit having accountability for all aspects of call floor operations including direct management and coaching of team members. The Call Center Supervisor is responsible for ensuring the team delivers service that meets or exceeds agreed client goals while fostering a culture that strives for operational and compliance excellence.
Key Responsibilities:
Inizio Engage is a strategic commercial and creative engagement partner that specializes in healthcare. Our global workforce augments local expertise and diverse mix of skills with data science and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients people and providers.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
Job Description
The Call Center Supervisor is a critical member of the Business Unit having accountability for all aspects of call floor operations including direct management and coaching of team members. The Call Center Supervisor is responsible for ensuring the team delivers service that meets or exceeds agreed client goals while fostering a culture that strives for operational and compliance excellence.
Key Responsibilities:
- Supervise call center staff including active performance management
- Provide day-to-day supervision of the communicators implement and communicate performance standards
- Coach team members for success and support individual development of direct reports
- Conduct performance evaluations for designated staff members
- Address performance issues including disciplinary actions and terminations in a timely manner and according to Inizio policies
