What are the responsibilities and job description for the Call Center Operations Director position at Inizio Engage?
Call Center Supervisor Job Description
The Call Center Supervisor will be responsible for supervising a team of customer service representatives providing exceptional service to our clients and driving business results. The successful candidate will have previous experience in a supervisory role within a call center environment and possess excellent communication and leadership skills.
About the Team
You will be working with a talented team of professionals who are passionate about delivering exceptional service to our clients. We value teamwork and collaboration and offer opportunities for professional growth and development.
Responsibilities:
The Call Center Supervisor will be responsible for supervising a team of customer service representatives providing exceptional service to our clients and driving business results. The successful candidate will have previous experience in a supervisory role within a call center environment and possess excellent communication and leadership skills.
About the Team
You will be working with a talented team of professionals who are passionate about delivering exceptional service to our clients. We value teamwork and collaboration and offer opportunities for professional growth and development.
Responsibilities:
- Supervise call center staff including active performance management
- Provide day-to-day supervision of the communicators implement and communicate performance standards
- Coach team members for success and support individual development of direct reports
- Conduct performance evaluations for designated staff members
