What are the responsibilities and job description for the Director of Customer Success position at Inizio Partners?
About the job Director of Customer Success
CLIENT
Our client is a fast-growing leader in the Data Privacy industry. Their patented hybrid artificial intelligence technology is currently used by Fortune 500 companies to help protect customer / consumer data and also comply with privacy laws around the world.
ROLE
We are currently recruiting a Director of Customer Success who will be responsible for building and leading a team of customer success managers and ensuring customer satisfaction and retention across our customer base.
RESPONSIBILITIES
- Develop and implement a customer success strategy that aligns with our business objectives and ensures customer satisfaction and retention.
- Build and lead a team of customer success managers who are responsible for onboarding, training, and supporting our customers.
- Define and measure key customer success metrics, such as customer satisfaction, renewal rates, and upsell opportunities, and develop strategies to improve these metrics.
- Work closely with the sales team to identify cross-selling and upselling opportunities and ensure a seamless handoff between the two teams.
- Establish strong relationships with key customers and serve as an escalation point for customer issues.
- Collaborate with the product team to ensure customer feedback is incorporated into product development and roadmap planning.
- Develop and deliver customer success training programs for both internal teams and customers.
- Keep up to date with industry trends and best practices and share this knowledge with the team to continuously improve our customer success function.
QUALIFICATIONS
