Server

Position Summary

The Server must create

exceptional moments for all guests by providing excellent customer service

throughout their dining experience. The food server sells and serves food and

beverages in an efficient, professional manner according to restaurant

standards.

Duties

and Responsibilities

Serves

guests in a professional manner as per training guidelines.

Applies

knowledge of full menu and other restaurant information such as restaurant

hours, table numbers, and payment options.

Take

food and drink orders from customers and with a positive attitude.

Accurately

enter orders into POS for transmittal to kitchen staff.

Uses

suggestive upselling techniques to offer food specials, menu items, daily

desserts, and other types of promotions.

Ensure

tables are enjoying their meals and take action to correct any problems.

Receives

customer payments, completes guest check transactions, and tenders proper

change to customers.

Turns

in all cash and change transactions at the end of each shift.

Cross-serves

and / or assists team members on an as-needed basis.

Completes

all assigned opening / closing side work to prepare dining room, bar, kitchen,

and service stations for efficient operation during meal periods.

Re-stocks

items in dining room and bar as needed and alerts kitchen staff and manager of

stock shortages.

Communicates

health and / or safety concerns / violations immediately to management.

Employees must

always be attentive, friendly, helpful and courteous to all guests, managers

and fellow employees.

Perform

additional job duties requested by management.

Skills / Requirements

passion for and quality Service.

Extreme

proficiency in a high-volume / fast-paced environment

Flexible

schedule including nights, weekends and holidays.

Strong

English communication skills.

Able

to perform high-quality work while unsupervised.

Able

to handle money accurately and operate a point-of-sale system.

Follow all company policies and procedures including proper

timekeeping and emergency and safety procedures.

Ability

to work in a fast-paced work environment and deliver orders in a timely manner.

Physical Demands

physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

Must be able to work in outdoor elements such

as precipitation and wind with minimal ventilation and small / enclosed space.

Ability to physically and safely handle

equipment, mirrors, or other display items as well as grasp, lift, push / pull

and carry same from shelves and otherwise transport up to 50 pounds.

Must be able to exert well-paced ability in

limited space and to reach other locations of the hotel / restaurant on a timely

basis.

Must be able to lift up to 30 lbs. on a

regular and continuing basis.

Must be able to bend, stoop, squat and stretch

to fulfill required tasks.

Requires grasping, writing, standing, sitting,

walking, repetitive motions, bending, climbing, listening and hearing ability

and visual acuity.

Talking and hearing occur continuously in the

process of communicating with guests, supervisors and co-workers.

Vision occurs continuously with the most

common visual functions being those of near and color vision and depth

perception.

Requires manual and finger dexterity to use

and operate all necessary equipment.

Education

Experience

in a high volume, high end restaurant or cocktail bar environment with

experience in hotel Food & Beverage preferred.

Knowledge

of Forbes Travel Service Standards

Thorough knowledge of Wine, Beer, and Spirits

High school or equivalent education required

Licenses or Certificates

Ability to obtain and / or maintain any government required

licenses, certificates or permits must be “SERV Safe Certified” by the State of

Florida.