What are the responsibilities and job description for the Call Center Agent position at Inkspirenize?
Job Title: Call Center Agent
Location: San Antonio, TX
Job Type: Full-Time
Job Summary:
We are is seeking a motivated and customer-focused Call Center Agent to handle inbound and outbound calls, assist customers with inquiries, and provide high-quality support. The ideal candidate has excellent communication skills, problem-solving abilities, and a positive attitude when interacting with customers.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries professionally and efficiently.
- Make outbound calls to follow up with customers or provide service updates.
- Provide accurate information about products, services, and company policies.
- Troubleshoot customer issues and escalate complex concerns when necessary.
- Process customer requests, orders, and account updates.
- Maintain detailed and accurate records of customer interactions.
Requirements:
- High school diploma or equivalent; additional training in customer service is a plus.
- Strong verbal and written communication skills.
- Ability to handle high call volumes and work in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM software.
- Positive attitude and strong problem-solving skills.
