What are the responsibilities and job description for the Call Center Representative position at Inkspirenize?
Job Description
Job Description
Call Center Representative
Location : Chicago, IL
Job Type : Full-time
Job Summary :
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, handling inquiries, providing assistance, and resolving issues in a timely and professional manner. As a Call Center Representative, you will play a crucial role in maintaining our customer satisfaction and loyalty by delivering exceptional service.
Key Responsibilities :
- Handle inbound and outbound customer calls in a professional manner.
- Assist customers with inquiries regarding products and services.
- Resolve customer complaints and issues efficiently and effectively.
- Document all interactions in the customer database accurately.
- Identify and escalate priority issues to the appropriate department.
- Provide accurate information and support to customers regarding transactions.
- Achieve individual and team performance goals as set by management.
Qualifications & Skills :
