What are the responsibilities and job description for the Public Relations Assistant position at Inkspirenize?
Job Title: Customer Service Assistant
Department: Customer Service
Location: Austin, TX
Reports To: Customer Service Manager
Job Summary:
We are seeking a motivated and friendly Customer Service Assistant to join our team. The ideal candidate will be responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience. You will play a key role in maintaining customer satisfaction and fostering long-term relationships.
Key Responsibilities:
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Customer Support:
- Respond promptly to customer inquiries via phone, email, live chat, or in person.
- Provide accurate information regarding products, services, and policies.
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Problem Resolution:
- Handle customer complaints with professionalism and empathy, working toward timely and effective resolutions.
- Escalate complex issues to the appropriate department when necessary.
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Order Management:
- Assist customers with order placement, tracking, and returns/exchanges.
- Ensure all orders and inquiries are processed accurately and within established timeframes.
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Record Keeping:
- Maintain detailed records of customer interactions, transactions, and feedback using company systems.
- Prepare and submit reports on customer service metrics as required.
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Collaboration:
- Work closely with team members and other departments to address customer needs.
- Share customer feedback to help improve products, services, and processes.
Skills and Qualifications:
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- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer relationship management (CRM) software and basic office applications.
- Ability to multitask and manage time effectively in a fast-paced environment.
